Understanding the Kano Model — A tool for sophisticated designers - Years ago, when Flickr, the photo-sharing website, first appeared on the scene, the designers delighted their users with… -
Product Management
How frontend developers can help to bridge the gap between designers and developers - Within the last nine years, almost every designer I used to work with expressed their frustration to me… -
How to get into product management (and thrive) - Figure out if this role is for you, how to make the move, and what skills you’ll need… -
Organizations don’t run out of good ideas - they overlook them - Not all million-dollar ideas are obvious. Sometimes, what begins as a failed idea becomes a groundbreaking innovation. Consider… -
My billion dollar mistake - There were so many times when I thought about giving up during the early days. Over and over… -
Setting the right tone in design conversations - There are three hallmarks of conversations during the design process: People think they have better things to do,… -
