What are Bots and Why are They Important?

antonsten.com / filed under Conversational UI

Imagine this: You’re booking a hotel room online for a trip with your family. You go through the usual steps: logging in (with Facebook credentials), picking the time/date/room, and entering payment information. No sooner than you are done you get a notification from Facebook confirming the purchase and offering you a receipt. This chat stays […]

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