Usability Heuristics for Bots

medium.com / filed under Conversational UI, Usability

In 1990, Jakob Nielsen developed 10 usability heuristics for evaluating user interfaces. These heuristics have stood the test of time, providing designers with a quick and easy way of evaluating the usability of software interfaces against a set of universal design principles. While standards and best practices for building bots will continue to emerge over […]

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