Understanding the Kano Model — A tool for sophisticated designers

Jared M. Spool / filed under Product Management, Product Strategy, UX Design

Years ago, when Flickr, the photo-sharing website, first appeared on the scene, the designers delighted their users with a variety of interesting innovations. One of those innovations was something that now seems strikingly simple in concept: a customized home page. At that time, practically every other website had a standard home page. When a user […]

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