Sometimes a user is just a user

Jared M. Spool / filed under UX Design

Every few lunar cycles, we come across another post decrying how UX professionals should never use the term user to describe the people we’re designing for. The authors assert the term is too generic, dehumanizing, and possibly offensive. ”Users are people who are addicted to drugs!” they exclaim. In one such post we recently encountered, […]

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