Self-Service UX: Have a ‘Cancellation Requested’ Order State

Christian Holst / filed under UX Design

Cancelling an online order can often be a task that’s fraught with anxiety. Most users understand there’s a limited amount of time available to cancel an order, and are anxious to avoid having to go through the hassle of actually returning a product if the order can’t be cancelled.

Join thousands of product people and get the latest articles and resources from my curation every day or week.