Good Questions, Bad Asks: The UX Of Questions In User Onboarding

Yohann Kunders / filed under Onboarding

There are two parts to questions in user onboarding: what questions you ask and how you ask them. A good question does not equal a good ask. Let me explain. As we continue to figure out Chargebee’s user onboarding flow, there are three conditions at play in every discussion (like most B2B SaaS):

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