‘Get in the Van’ and Other Tips for Getting Meaningful Customer Feedback

firstround.com / filed under Product Design, Product Management

Michael Sippey has been shipping software since that meant literally shipping software. “We used to have a field in our CRM to indicate whether the customer needed 5¼-inch floppies or 3½-inch floppies,” he says. It was the early 90s — and the process and structure of product management was still being invented, often on the […]

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