Empathy Mapping for Better Digital Experiences

usertesting.com / filed under UX Design

Here’s a hard question: How do you listen to your users and infuse that empathy into your daily work? After all, empathy is one of those fuzzy words that’s appealing as an idea but hard to wrangle into a tangible outcome. Somewhere between the inspiration and the code, the user’s voice—while captured—is often garbled in […]

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