A three-step framework for solving problems

Lenny Rachitsky / filed under Product Management, UX Design

It’s 2012 and our team has just joined Airbnb. We’re tasked with building out a “social travel” experience for Airbnb travelers. The thinking is that travelers on Airbnb are siloed across the city, and if we make it easier for guests to meet up and do things together, Airbnb trips would be significantly more meaningful. […]

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